Frequently Asked Questions – Kay’s Cabs Edinburgh

For answers about Kay’s Cabs Edinburgh taxi services — from booking and payments to tours and vehicle types — explore the FAQs below.

Learn more about Kay’s Cabs Edinburgh taxi services — from bookings to vehicles, airport pickups to tour options.

Got questions about our taxi services in Edinburgh? We’ve got answers. Below are the most frequently asked questions from our customers.

 

If you don’t see what you need, just call us on 0131 629 2129 or [contact us online].

 

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❓ How do I book a taxi with Kay’s Cabs?

 

You can book online using our [booking page](/book-a-taxi) or call us directly on 0131 629 2129. Advance bookings are available 24/7.

 

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❓ Do you offer fixed prices?

 

Yes, most of our routes (especially airport transfers and long-distance trips) come with fixed pricing. If a route isn’t fixed, we’ll provide an estimate and use a digital meter built into the driver’s app.

 

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❓ What areas do you cover?

 

We serve the entire city of Edinburgh, including Leith, Newhaven, Portobello, the city centre, and Edinburgh Airport. We also offer long-distance travel across Scotland and the UK.

 

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❓ What types of vehicles do you use?

 

We operate a clean, modern fleet of private hire vehicles — saloons, estates, and 6–8 passenger minibuses. All cars are fully licensed, insured, and driven by PVG-checked professionals.

 

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❓ Can I book a taxi to or from Edinburgh Airport?

 

Absolutely. We provide [Edinburgh Airport transfers] with fixed pricing, luggage space, and flight tracking. We also offer return pickups from the airport.

 

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❓ Are your taxis licensed?

 

Yes, all Kay’s Cabs vehicles and drivers are licensed by the City of Edinburgh Council for private hire use. We display a white oval sticker on the front door stating **“PRE-BOOKED HIRES ONLY.”**

 

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❓ Can I pay by card?

 

Yes. Most of our vehicles accept contactless card payments as well as cash. Let us know in advance if you prefer card.

 

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❓ What if my flight is delayed?

 

No problem. We track live flight data and adjust pickup times accordingly for airport transfers. Just make sure your flight number is included in the booking.

 

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❓ Do you offer tours?

 

Yes — we provide [private taxi tours] of Edinburgh, the Highlands, distilleries, film locations, and more. All tours are customisable, private, and comfortable.

 

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❓ I’m arriving by cruise ship. Do you serve Leith and Newhaven?

 

Yes, we regularly collect cruise passengers from Leith Cruise Terminal and Newhaven Harbour. See our [cruise transfers page] for details.

 

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❓ Can I drive for Kay’s Cabs?

 

We’re always looking for licensed private hire drivers. Learn more and apply on our [Drive With Us] page.

 

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Still unsure about something? Visit our [Contact] page and we’ll be happy to help.